Error Log

The Error Log contains both information and error messages about server operation. By looking for patterns of errors, you can troubleshoot and correct possible problems on your site.

The default error log name is pnerror.log, but you can change the name of the file errors are recorded in by changing the ErrorLogFilePath specified in the configuration file. For information on this setting, see Chapter 4, "Configuring and Maintaining RealServer."

View the text of the Error Log using a word processor or text editor.

Syntax

Error messages are recorded in the Error Log in the following format:

[Date] [Time] [Servername](ProcessID) : [Error Message]

If the RealServer is running on a UNIX platform, the Error Log also includes information about extreme errors such as faulty streams, memory corruption, and product incompatibilities. The following is a report from a server that has had errors from which it recovered:

***13-Nov-97 13:50:47.175 pnserver(6905): TRAPPED FAULT: Please File Bug Report

***13-Nov-97 13:50:47.177 pnserver(6905): Fault Report: 5.0.1.1-rvserver-build-223 FreeBSD-2.1.x

0x00015516: 53ca6850 d8680001 68000153 000153f3 0cbe75e8 540b6800 6be80001 a1000cbe

0x00001b9c: 4074c085 0b6a006a 12c51be8 6a006a00 c512e806 006a0012 09e80a6a 6a0012c5



***13-Nov-97 13:50:47.177 pnserver(6905): TRAPPED FAULT: Attempting Crash Avoidance...

***13-Nov-97 13:50:47.177 pnserver(6905): Fault caused by type 9 client from 172.16.2.212

***13-Nov-97 13:50:47.178 pnserver(6905): TRAPPED FAULT: Crash Avoidance Successful



The following is a sample entry from a server which was not able to recover from an error:

***13-Nov-97 13:49:23.105 pnserver(6890): FATAL ERROR: Couldn't Handle Fault: Terminating...

***13-Nov-97 13:49:23.105 pnserver(6890): FATAL ERROR: Please File Bug Report



If you have an entry that refers to a fatal error, contact the RealNetworks Technical Support Department for assistance.

Example Error Log

A sample error message looks like this:

***15-Nov-96 14:13:30.488 myserver(1556): 6220: No such user: joe

You can also have RealServer send messages to your e-mail address to notify you when certain thresholds are exceeded.

© 1997 RealNetworks, Inc.