Troubleshooting RealServer Installation

This section describes the most common installation problems.

"Incorrectly Entered Customer Name or License Key"

If you enter the wrong customer name or license key, the setup program quits.

If you typed in the customer name or license key, ensure you did not make any typing errors. If you cut and pasted in the customer name and or license key from the e-mail message you received from RealNetworks, make sure that you pasted the entire name and license key and that you did not introduce any extra spaces.

If you have verified that the customer name and license key are correct, and you still receive this error message, contact Customer Service at RealNetworks.

"The Assigned User Name or Group is Invalid"Group

If you assign a user name (UID) to the server, it must have already been defined on the computer. If you assign a group (GID) to the server, it must have already been defined on the computer. If you assign a UID or GID that does not exist on the computer, RealServer will not start.


Re-installing the RealServer as an NT Service

If you are upgrading the Windows NT version of the RealServer and want to install it as an Windows NT Service, you may find it easier to manually install the service. Before you begin, make sure you stop the existing pnserver service by opening the Windows NT services window from the Windows NT control panel, highlight the Pnserver service and select the stop button.

The following two procedures can be used to accomplish this.

There are two command line utilities located in the RealServer bin directory of your NT Server:

Delsvc.exe is used to manually delete the service.

Crtsvc.exe is used to manually install the RealServer as an NT service

To delete the service:

  1. Open a DOS Window and move to the Bin directory of your RealServer installation. For example:
    c:\real\server\bin
  2. Type delsvc.exe and press Enter.

To restore the service:

From the command line type the following:

<path>crtsvc.exe <path>pnserver.exe <path>server.cfg

For example:

crtsvc.exe c:\real\server\bin\pnserver.exe c:\real\server\server.cfg

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