A number of factors can interfere with the quality of the media being delivered over the Internet. Media packets can be lost during delivery if they pass through slow routers or if the network is especially busy. Recurrent problems may indicate that you need to modify your connection to your Internet service provider.
To monitor media quality, read the connection statistics in the Access Log to learn more about packets that are early, late, missing, or out-of-order. Also, you should periodically use RealPlayer to listen to the clips on your RealServer. Open the Statistics window on RealPlayer and monitor the percentage of packet loss that is occurring. If the media quality you experience is poor, it is likely that your users are also experiencing poor media quality.
If you determine that there is a high level of packet loss, consult your Internet provider. You may need a faster Internet connection or there may be other problems with your Internet service.