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Answers
 
I can't use C++. Do you have a Java version?
 

Yes. The Xerces family of products also has a Java version. More information is available at: http://xml.apache.org/xerces-j/index.html


I found a defect - whom do I report it to?
 

Send the defect reports to < xerces-dev@xml.apache.org > with the version number, the exact OS release number, the compiler version number, and a copy of the XML document that generates the error. Do mention the archive (source or binary) you are using. If you have rebuilt the samples/library then please mention that too. The more information we get, the faster we will be able to reproduce and fix the defect.


Is there any kind of support available for Xerces-C/XML4C?
 

Limited support is available with no guarantees via the Xerces-C mailing list <xerces-dev@xml.apache.org > and XML4C discussion forum on Alphaworks. We strongly recommend all Xerces-C users to subscribe to the Xerces-C mailing list and monitor the discussions on the XML4C discussion forums.

IBM, in the past, has set up some separate special support contracts for customers who absolutely insisted on having support. If you have similar requirements, then you may contact IBM via email at xml4c@us.ibm.com.


I have a question not covered here -- who may I contact?
 

Hopefully, you have read this entire FAQ and still could not find the answer to your question.

Next, we would like you to search the archives (addresses given below) and on going discussion threads (URL's mentioned in the answer to the previous question above) to see if someone else has already asked the same question. Its been a while since the first public release of this product was made, so most common questions have been asked and answered. Many people actively subscribe/monitor these lists and is the fastest way to get an answer.

The Apache's Xerces-C mailing list is archived at http://xml-archive.webweaving.org.

The archives for IBM's XML4C discussion forum are available at here.

If you are using XML4C then you may also send your question to xml4c@us.ibm.com. Do note that the packaging and bundling of XML4C sources and binaries differs from whats available at the Apache's site, so please address your questions accordingly. Again, the response from this email address may not be as prompt as what you may receive from the mailing lists/discussion forums.

Its critical, that you very clearly mention the following information along with your question. The product name, version, source/binary archive that you downloaded, whether you rebuilt the samples/library or are using the stock ones that we release, platform, OS version number, compiler, compiler version number.




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