How to Get Product Help and Support
Citrix provides technical support primarily through its Citrix Solutions Network channel partners. Our CSN partners are trained and authorized to provide a high level of support to our customers. Please contact your supplier for first-line support or use Citrix On-line Technical Support to find the nearest CSN partner.
In addition to the CSN channel program, Citrix offers Online Technical Support Services at http://www.citrix.com/support that include the following:
- A What’s New page with the latest information about WinFrame
- A Frequently Asked Questions page with answers to the most common technical issues
- An FTP server containing the latest Service Packs and Hotfixes for download
- An Online Knowledge Base containing technical articles, troubleshooting tips, and white papers
- Interactive online support forums available as HTML pages and as a list server
The Citrix Technical Support Bulletin Board Service is fully integrated with Citrix Online Technical Support Services. Customers without Web or email access can dial in to the Citrix BBS at (954) 267-2590. Communication parameters are: no parity, 8 data bits, 1 stop bit, up to 28,800 baud.
Direct International Technical Support is available in Europe. The telephone number is +31-20-691-5294, and the fax number is +31-20-691-5816. Email support is also available at email address eusupport@citrix.com